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From VOC to CTQ: How to Translate Customer Feedback into Measurable Metrics

From VOC to CTQ: How to Translate Customer Feedback into Measurable Metrics

by Lean 6 Sigma Hub | Oct 25, 2025 | DMAIC - Define Phase

In today’s competitive business landscape, understanding what customers truly want has become more critical than ever. Organizations that successfully capture, interpret, and act upon customer feedback gain a significant advantage over their competitors....
Voice of Customer in Six Sigma: 7 Proven Methods to Capture Customer Needs

Voice of Customer in Six Sigma: 7 Proven Methods to Capture Customer Needs

by Lean 6 Sigma Hub | Oct 24, 2025 | DMAIC - Define Phase

In the world of quality improvement and process optimization, understanding what customers truly need stands as the cornerstone of successful implementation. The Voice of Customer (VOC) represents a critical component of Lean Six Sigma methodology, serving as the...
Project Charter Red Flags: 10 Warning Signs Your Six Sigma Project Will Fail

Project Charter Red Flags: 10 Warning Signs Your Six Sigma Project Will Fail

by Lean 6 Sigma Hub | Oct 23, 2025 | DMAIC - Define Phase

In the world of process improvement, a well-crafted project charter serves as the foundation for success. However, even experienced practitioners can overlook critical warning signs that indicate a Six Sigma project may be headed for failure before it even begins....
How Long Should the Define Phase Take? A Complete Timeline and Planning Guide

How Long Should the Define Phase Take? A Complete Timeline and Planning Guide

by Lean 6 Sigma Hub | Oct 22, 2025 | DMAIC - Define Phase

The Define phase serves as the foundation of any successful process improvement project. Whether you are implementing Lean Six Sigma methodologies or working through other structured problem-solving frameworks, understanding the appropriate timeline for this critical...
Define Phase vs. Traditional Project Kickoff: Why DMAIC Wins Every Time

Define Phase vs. Traditional Project Kickoff: Why DMAIC Wins Every Time

by Lean 6 Sigma Hub | Oct 21, 2025 | DMAIC - Define Phase

In the world of project management and process improvement, how you begin a project often determines its ultimate success or failure. While traditional project kickoffs have served organizations for decades, the Define phase of the DMAIC methodology offers a...
5 Critical Mistakes Teams Make in the Define Phase and How to Avoid Them

5 Critical Mistakes Teams Make in the Define Phase and How to Avoid Them

by Lean 6 Sigma Hub | Oct 20, 2025 | DMAIC - Define Phase

The Define phase serves as the foundation for any successful Lean Six Sigma project. This initial stage sets the trajectory for everything that follows, yet many teams stumble here, creating problems that cascade throughout their entire improvement initiative....
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