In the realm of high-stakes process improvement, jumping straight to conclusions is a cardinal sin. Most practitioners are familiar with the Analysis of Variance (ANOVA): the statistical workhorse used to determine if the means of three or more groups are...
In the realm of operational excellence, there is a dangerous misconception that "faster is always better." Many operations managers pride themselves on high-speed lines and maximum machine utilization, yet they find themselves drowning in excess inventory or...
In the realm of modern operations, we have been fed a dangerous lie. We are told that "to err is human" and that a certain percentage of failure is just the "cost of doing business." We accept Return Material Authorizations (RMA), freight claims,...
Applying the Theory of Constraints in Knowledge Work While the Theory of Constraints is often discussed in manufacturing, its application in service and IT sectors is where the most significant gains are found. In administrative workflows, like software development,...
In the realm of process control, intuition is a liability and "gut feeling" is a recipe for catastrophic failure. If you are managing a process based on snapshots of data or isolated measurements, you aren't leading; you are reacting. To truly master...
