In the realm of operational excellence, there is a pervasive sickness: the worship of the map over the reality of the work. Organizations frequently confuse the length of a scroll with the depth of their understanding. If you find yourself standing before a...
In the realm of Lean Six Sigma, the Voice of Customer (VOC) is often hailed as the north star of process improvement. Organizations spend millions of dollars on Net Promoter Score (NPS) surveys, focus groups, and feedback forms, believing that if they simply ask the...
In the realm of process improvement, the SIPOC (Supplier, Input, Process, Output, Customer) diagram is often championed as the ultimate high-level scoping tool. It is designed to be the 30,000-foot view that aligns stakeholders and defines the boundaries of a Six...
In the realm of organizational excellence, there is a recurring tragedy: a company spends millions on Lean Six Sigma deployments, hires top-tier consultants, and builds intricate process maps, only to see the entire initiative collapse under its own weight within...
In the realm of process improvement, there is a pervasive and expensive delusion: the belief that volume equates to value. We live in an era of "Big Data," where managers mistakenly believe that the more rows they have in a spreadsheet, the closer they are...
