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In the realm of modern manufacturing and service operations, there is a pervasive, dangerous myth: "If it ain’t broke, don’t fix it." To the untrained eye, this sounds like common-sense frugality. To a Lean Six Sigma Master Black Belt, it sounds like a death...
In the realm of process improvement, there is a dangerous trap that even seasoned managers fall into: the cult of the average. If you are only looking at your "mean" performance, you are effectively flying a plane while ignoring the turbulence. You might...
In the realm of organizational improvement, there is a pervasive and dangerous obsession with the "Big Win." Leadership teams across the globe are perpetually hunting for the "silver bullet": that massive system overhaul or radical technology shift...
In the realm of modern enterprise, mediocrity is a terminal illness. Many organizations treat "Zero Defects" as a dusty poster in a breakroom or a catchy tagline for a marketing brochure. They are wrong. To the seasoned Lean Six Sigma professional, Zero...
In the realm of operational excellence, what you see is rarely the whole truth. Most organizations operate under the delusion that their "standard operating procedures" are the reality of their daily work. They look at their output metrics, see a 90% success...
